BUSINESS PROCESS OPTIMISATION
Because our solutions are customisable, extensible and flexible, customers will require personal and dynamic support services (the superior level of support which our VoyagerNetz Dealerships always strive toward) to ensure that your software solution, extensions and business processes always perform optimally.
LET US BE YOUR ARM BUSINESS PARTNER
When you use a VoyagerNetz Solution, you are not simply purchasing a software application - you are investing in a new business partner to guide and support you on your ARM journey. VoyagerNetz makes this possible by providing powerful and flexible solutions with Enterprise Service packages that include Free Software, Basic Support Services and pay-per-use Professional Services.
Enterprise Services exist to give you access to a more specialised and custom level of service, along with free use of all of our software. Our experienced consulting team will put you on the fast track by, among other things, analysing and optimising your collection strategies and workflow; creating custom developed software, reports and documentation; manipulating and migrating data; assisting with installation, upgrades and system administration; and providing ongoing training & support.
TRAINING & SUPPORT
We have a strong focus on training and skills transfer to empower our customers to use our solutions to their full potential. Our VoyagerNetz consultants provide one-on-one, full end-user training and specialised training in critical areas such as VoyagerNetz workflow processes and call centre optimisation strategies. Comprehensive quick start guides, user manuals and integration guides are also provided to customers to strengthen our training programmes.
Should you require customised functionality to meet the needs of your business, our skillful and agile CodeNetz development team is able to develop software that is tailored to your exact requirements. This includes the development and design of a custom user interface design; custom extensions development; custom workflow design; custom document and report template design; custom user documentation and ETLs that are tailored to your specific needs.