DIALER INTEGRATION

EXTENSION

DRIVE AGENTS, ACCELERATE RESULTS

The Dialer Integration works with third party automated dialer programs and enables you to manage your outbound automated phone call activities within your ARM solution.

 

AUTODIALER CAMPAIGNS INCREASE PRODUCTIVITY

Automated dialing is a fast and efficient way of reaching many clients in the shortest possible time. In so doing, this kind of technology drives efficiency and profitability, and streamlines call activities for optimal performance and productivity from call centre agents.

 
 

CAPTURING QUALITY INFORMATION HAS NEVER BEEN EASIER

Accepting a dialer call results in an instant search & display of the correct case in VoyagerNetz. The correct dialer phone call activity is automatically loaded onto the case and the agent will not be able to continue before the case is qualified with the relevant outcome.

ANALYSE & REPORT ON AGENT PERFORMANCE

Generating reports on all outbound phone call activity, including analyses of all the numbers dialed and agent productivity, is flexible, fast and easy with our built-in reporting and analyses tools.

 

EXTRACT, TRANSFORM & LOAD CASE DATA IN DOUBLE-TIME

Exporting the relevant case data from VoyagerNetz to the automated dialer program is simple and fast and ensures that the communication process between VoyagerNetz and the automated dialer is streamlined and efficient.