EMAIL

EXTENSION

EMAIL AUTOMATION

Create custom email templates, merged with your choice of case data, and automate the bulk transmission of emails without agent involvement.

 

STREAMLINE AGENT ACTIVITIES TO MAXIMISE EFFICIENCY

Email activities can be added to the workflow to trigger agents to complete  assigned Send Email activities. All email activities will also appear in the assigned agent’s Electronic Diary, from where the activities can be executed in bulk.

CUSTOMISE EMAIL TEMPLATES

You can easily create custom email templates, automatically merged with specific case data fields of your choice, using our unique document template functionality.

 
 

BULK ACTION AUTOMATION

The bulk merge and transmission of emails can be fully automated and scheduled according to specific criteria, without agent involvement.