BUILD & MAINTAIN ORGANISATIONAL STRUCTURE
VoyagerNetz allows you to build a complete organisational hierarchy that represents your departments, teams and users. Supervisors and Department Managers are granted access rights that allow them to see performance data for teams and users under their supervision, while users have access to work on queues and see dashboards in their team or department.
MANAGE AGENTS & DRIVE PRODUCTIVITY
Manage your agents by assigning administrative privileges to specific users or teams based on their responsibilities to ensure access control. Allocate work items to specific users or teams to increase efficiency. Automate more processes to reduce human error. Define user actions in the system to increase safety and control. Keep track of amendments in the Change Log to identify and resolve issues. Monitor the amount of time agents spend on each case to ensure productivity.
SIMPLE YET POWERFUL USER INTERFACE
Simplicity in user experience leads to greater productivity. Our designers have gone to great lengths to create a user-friendly interface that provides an enjoyable and productive experience for your team. Simplicity is a core value of the VoyagerNetz team and we constantly focus on refining our easy-to-use interface to maintain the amazing power of VoyagerNetz.
COMPREHENSIVE & POWERFUL SEARCH FUNCTION
We pay special attention to the search capabilities of our ARMNetz Solutions to ensure that it is super fast in finding the cases and accounts you are looking for. Search for data according to specific needs and criteria with Advanced Search functionality and create queues and campaigns with the results in the blink of an eye.