FEATURES

 

STREAMLINE & ACCELERATE COLLECTION PROCESSES

Decision trees, event handling and interdepartmental interaction give you the power to build dozens of processes which will be executed automatically and systematically by VoyagerNetz and your team. Our flexible workflow engine allows for quick changes to suit your various collection processes.

DRIVE AGENTS AND PRIORITISE THEIR WORK ACTIVITIES

The VoyagerNetz workflow is essentially a sequence of processes through which the case passes from creation to settlement and is driven by events that automatically trigger instructions that need to be accepted, executed and qualified by call centre agents. There is no room for error.

 

ELECTRONIC DIARY FOCUSES AGENTS' EFFORTS

The Electronic Diary is a schedule that automatically displays all the activities which are due for a user or team. It consists of various categories and subcategories with the option to accept the listed activities directly from the Diary.

 
 

AUTOMATE COMMUNICATION PROCESSES

Automatically processing large amounts of data like sending SMSs, emails and letters in bulk is super-fast and easy with the Bulk Action Utility. Save time and resources by allowing VoyagerNetz to do all the tedious and time-consuming work for you.

AUTOMATICALLY MANAGE PAYMENT ARRANGEMENTS

Promise-to-Pay arrangements are a fundamental component in any collections and recovery strategy and they help improve collection productivity and results. With VoyagerNetz, agents work according to a scheduled workflow that automates reminders and follow-ups on upcoming and broken payments, ensuring that payment arrangements are not only made, but honoured too.

 

EFFICIENT QUEUE & CAMPAIGN MANAGEMENT

Create and share powerful collection campaigns in seconds. Team leaders and Managers can quickly create flexible queues containing cases that meet certain criteria - an effective tool in running collection campaigns. Queues are integrated into the VoyagerNetz workflow making them even more dynamic.

AUTOMATE DAILY PROCESSES

Use daily automated external processes to identify and handle advanced scenarios such as cases with broken Service Level Agreements, cases where cost-overruns have become an issue or prescribed accounts.

 
 

KEEP TRACK OF ALL YOUR PROCESSES

Every automated process step and agent activity is automatically logged and saved in VoyagerNetz's comprehensive history, including, for example, all payment transactions (amounts and dates on which they were performed), the status of the case (defines the current progress of the case), the workgroup assigned to the case, and so on.